Should a survey reply sound like a receipt?
It should say the answers were stored. It should not confirm a purchase.
Form reply
A survey, quiz, or feedback reply confirms that the answers were stored. It does not treat the response as a purchase or a promise to change a product.
Thanks Drew. We stored the answers you submitted. A person reads comments when the form asked for them. This note is not an order.
| Topic | The reply may confirm | It does not add |
|---|---|---|
| Answers | That the response was stored | A purchase they did not make |
| Score they gave | The rating number they entered | A public review they did not write |
| Follow-up | A next step that is already approved | A change to the product that is not approved |
They follow this reply.
It should say the answers were stored. It should not confirm a purchase.
Yes, the number they entered. Do not turn it into a public review.
Yes. Confirm the quiz was received. Do not invent a prize.
Only when consent to save was recorded and that consent names the follow-up.