Can a request reply state a premium or a rate?
No. Those figures appear only when knowledge allows them, on the workflow that owns them.
Form reply
Name the request. Do not invent the outcome.
A request reply names what the person asked for and the files that arrived. It does not state a premium, a rate, a legal view, or a tax result.
Thanks Riley. We have your request and the file the form accepted. A person will review it before any figure is confirmed.
| Topic | The reply may confirm | It does not add |
|---|---|---|
| Request | The service, document, or question they named | A result they did not ask you to invent |
| Files | That an uploaded file arrived | The contents of a file you have not reviewed |
| Regulated ask | The cover, amount, or matter they described | A premium, a rate, or a legal outcome |
Same reply
They follow this reply.
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Related
Questions
What if the form is for a lawyer?
Confirm the matter they described. Do not say who is right.
Does an uploaded file get opened in the reply?
No. Confirm that it arrived.
What if the request form was left unfinished?
A partial is kept only with consent to save, and one recovery message only when consent names the follow-up.