92
sample lead score
92 is a sample score on a £240k mortgage request, with the reasons on the lead.
Loans & mortgages
From application to a checked reply
The reply confirms the amount on the form. A rate appears only when an approved knowledge item allows it.
92
Olivia Bennett
Mortgage · £240k
Thanks Olivia. Your £240k mortgage request is complete. We’ll compare the available terms and reply today.
| Topic | The reply may confirm | Only if knowledge allows it |
|---|---|---|
| Amount | The figure the person entered, such as £240k | A rate or a monthly payment |
| Warning | The mortgage warning saved in knowledge | A warning you have not approved |
| Next step | That you will compare terms and reply today | An agreement in principle |
What a mortgage reply confirms
A mortgage reply confirms the amount on the form and the warning saved in knowledge. It does not state a rate or a monthly payment unless a knowledge item allows that sentence.
The application form stays as it is. Amount, term, and the property or business come from the fields the person already filled in.
A mortgage lead reply is the first reply on that application: one message, signed as you, sent from your domain, and limited to approved knowledge. It does not open another form, and it does not replace the application the person already sent.
The amount it confirms is the amount on the submission. On the sample, Olivia Bennett asked for £240k. The reply confirms that request. £240k is the figure the form recorded. It is not a rate, and it is not a monthly payment worked out from the amount.
The term is confirmed the same way. When the form holds a term, the reply may repeat it. A different term is a new claim. That claim is not sent unless a knowledge item already allows it. Until then the message keeps the term the person entered, or it leaves the term unstated.
The property or the business comes from those same fields. A home application names a property. A business application names a business. The reply uses the one the form sent. It does not turn a home application into a business loan, and it does not split one submission into two leads with two messages.
The warning is the mortgage warning saved in knowledge. The reply includes that sentence because the workspace requires it. A warning the workspace has not approved is not added to make the message sound finished. If that saved warning is missing, the reply does not invent a substitute.
A rate is a price for the borrowing. A monthly payment is a figure derived from that price, the amount, and the term. Neither sentence appears unless a knowledge item is that sentence. There is no nearby stand-in and no rounded estimate offered to keep the conversation going.
The reply may name the person, the amount, the term, the property or business, the warning, and the review the workspace has approved. A blank field stays blank. A fact the form never asked for is not supplied in the message.
The message asks at most one question. It is written in the lead's language. When that language is English, spelling follows the workspace. The person should read the amount they entered, the warning the workspace saved, and that you will compare terms. They should not read a sentence the workspace has not approved.
What the score does with the application
Fit is how the amount and the term match the products in approved knowledge. The score is that 0 to 100 with the reasons. A score of 80 or above raises an alert. The alert does not send the reply.
92 on the sample record is one example. It is not a promise for every application.
The products in approved knowledge are the products the workspace already offers. The amount and the term are compared with those products. The score records how close that match is, with the reasons beside the number. It does not choose a product the knowledge does not contain.
A score of 80 or above raises an alert by email and to the workspace's chat. The alert tells a person to look. It is not the reply, it does not send the reply, and it does not state a rate. Sending stays a separate step.
92 is the score on the sample record for Olivia Bennett and the £240k the form recorded, with the reasons on the lead. It is one example of a high score. It is not a promise that the next application will score the same. It is not an unsent message. The score marks the lead. The reply is the message, and the two are not the same fact.
The reasons sit on the lead so a person can see why the number landed where it did. A reason can be the amount, the term, or a contact that does not look real. Those reasons explain the mark. They do not rewrite the application, and they do not add a rate or a monthly payment.
A submission marked as spam or a test is not this reply. The mortgage lead reply on this page is the first message for an application the workspace treats as a lead. The mark explains the record. It does not become the message the applicant reads.
There is one score on the application. It does not become a second email, and it does not move the amount the person entered. Comparing terms is the next step the reply may name. The score does not perform that comparison, and it does not report a result approved knowledge does not contain.
Who sends the message
You do. The reply is signed as you and sent from your domain, which is the lead follow-up. A new form starts in approval.
The reply may say that you will compare terms and reply today. It may not offer an agreement in principle the workspace has not approved.
You are responsible for the mortgage lead reply. The draft is prepared from the lead and from approved knowledge. It is signed as you, and it is sent from your domain only after that domain is verified. The person who applied should see you as the sender.
A person in the workspace sends the reply while the form is in approval. Automatic sending starts only after you accept responsibility for those messages. Accepting that responsibility does not add a rate. It means a draft that passes the knowledge check may go without a further click.
Compare terms and reply today is a next step the reply may say, because that review is one the workspace has already described. Today means the comparison. It does not mean an agreement in principle, and it does not mean a rate has been chosen. An agreement in principle is a commitment. Those words stay out until a knowledge item is that commitment.
The mortgage warning travels in the same message. It is not a second email. Including the warning does not allow a rate, and it does not allow a monthly payment. The warning is the sentence saved in knowledge. The amount is the figure on the form. They sit together in the one reply.
If the draft contains a sentence that is not in approved knowledge, that sentence is not sent. One regeneration is allowed. If the draft still fails, the workspace template is what can be sent. If there is no template, nothing goes out. That block is about the draft. It is not the score. A sample score of 92 does not describe a message that failed this check.
There is one message after the application, not a series of reminders. The form stays on the site. A later note, if you send one yourself, is outside this reply. The first reply stops once it has confirmed the amount, the warning, and the review.
How a valuation request is different
A valuation request confirms an address and the next slot. A mortgage application confirms an amount and a term.
The published response times, including the 42 hours in the 2011 study, are in speed to lead. This page does not repeat that study.
A valuation request and a mortgage application can both mention a property. They collect different facts and confirm different next steps. The valuation reply confirms an address and the next slot. The mortgage lead reply confirms an amount and a term. Putting those sentences in one message would describe a form the person did not fill in.
A valuation form does not ask for the borrowing amount or the term. A mortgage form does not ask for the next slot. Keeping the workflows apart keeps each first reply inside the submission that produced it. One message does not try to finish both jobs. A missing slot is not treated as a missing fact on the application.
A property value is not a mortgage rate, and a rate is not a valuation figure. Each one waits for an approved knowledge item on its own workflow. This reply does not borrow a figure from the valuation form. The valuation reply does not borrow a rate from the application. A monthly payment does not cross that line either.
You are responsible for the mortgage lead reply on this page. The draft is prepared from the application and from approved knowledge, signed as you, and sent from your domain only after that domain is verified. A score of 80 or above raises an alert. The alert is how the workspace hears about the application. It is not how the applicant hears back.
What this reply may confirm is the amount on the form, the term the person entered, the warning saved in knowledge, and that you will compare terms and reply today. An address and a slot belong on the valuation reply. A rate and a monthly payment stay out of this message unless a knowledge item allows that sentence.
The sample record remains one application: Olivia Bennett, £240k, score 92. The reply on that record confirms the request and the review. The score of 92 is the sample score beside the reasons. It does not stand in for an agreement in principle, and it does not stand in for a message that was withheld.
Related
How a lead moves
Questions
Questions from loans & mortgages teams.
No, unless a knowledge item explicitly allows that rate.